Sunday, March 17, 2013

There's no such thing as a free lunch... or a free phone

When you get to a certain age, things stop working as well as they used to.  That seems to include electronics as well as failing limbs.  Vlad mentioned to me that the speaker on his five year old phone wasn't working and my phone of the same vintage had been cutting out periodically as well, so it was time to upgrade.

Imagine my surprise when I went online and saw that you could get a new iPhone4 FOR FREE!  Yay!  Sign me up!  I filled out all the information online and procured our phones, to be picked up at our local Apple store.

That was yesterday.  Today we went to brunch and then drove 10 miles to the mall to pick up the phones.  A very nice young man entered all our information and then clicked "GO" or some such word all lit up in green.  

Wait for it... wait for it...

ERROR!  Try again!

Click "GO" a second time.

Wait for it... wait for it...

ERROR!  Call support.

An hour and a half later, our current phones had been deactivated and they were unable to activate our new phones.   Yeah... story of my life.

The manager of the Apple store sent off a high priority request to AT&T to resolve the issue.  It will take anywhere from 24-72 hours to get a response... if we're lucky!  

So don't call me.  I'll call you.  If I ever get a phone again.

* * * * * * * * *

Now in all fairness, the manager at the Apple Store gave Vlad and I each a new case for our non-existent phones for free.  Vlad suggested we tie a string between them and pull it taut to see if we can hear each other.  I'll let you know how that turns out.

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